Information - Shipping & Returns

At westwindgifts.ca We ship Worldwide!

Terminology:

Best Rate: Available in Canada/USA - A budget shipping method in which we use any of our carriers including Postal Services, UPS, Purolator, Canpar and DHL.  If you choose this method, make sure your address is ready for both mail and courier delivery.  This method does not always (but usually) include tracking but always includes insurance. 

Shipping Discounts:  Get Half Priced Shipping with your CAD$90 order (approx USD$71), and Free Shipping with your CAD$160 order (approx USD$127).  Some rural areas are limited to discounts of CAD$13.00 and CAD$25.00.  International locations limited to discounts of CAD$10.00 and CAD$20.00

**NOTE:  Some items have a per-item ship charge, which is shown in the product listing.

How We Ship to Your Destination:


CANADA: Orders are billed based on a small package to your location - There is no additional charge for additional items!  You pay the same shipping on a small order that you would a large order.  Shipping starts at $10-$20 depending on where you are.  Fully Insured.  Tracking guaranteed except on Best Rate orders.  Rush shipping available.

USA: Flat rate of CAD$20 (approx US$15) to all 50 US States.  There is no additional charge for additional items!  It is very seldom that any duties and taxes are charged on cross-border shipments.  You can change your currency to US Dollars by clicking the flag at the top right of the page.  Fully Insured, Tracking guaranteed on all but Best Rate orders.  For US Protectorates, It is still flat rate shipping on Postal Orders, but the rate is based on a small package to your area.

INTERNATIONAL: Orders are based on actual size/dimensions once packed.  You'll be presented a shipping deposit of CAD$40 - We'll ship it with an economy air shipping method.  This could be by Canada Post or by Courier depending on your location.  This may or may not have tracking, and a max CAD$100 insurance by default.  If you want any of these add-on options, please specify in your order notes: 
- Ship by Postal Mail (lower customs charges to some countries)
- Ship with Tracking
- Fastest: Ship by Courier/Fastest method for deposit amount paid
- Time Sensitive: Ship to arrive before [Date]
- Additional Insurance Required
- Quote all shipping methods before shipment
- Surface Shipping: Slow - can take 3 months, No loss coverage

* If shipping is within the deposit paid, we'll ship your order and refund the difference.  If it is more we'll let you know your shipping options

If shipping exceeds the deposit, or you have requested a quote, we will email you a customized quote just for you.  We'll adjust your shipping amount (up or down) depending on the shipping method you choose, refunding any overpayments.  Air shipping is usually 2-4 weeks. 
Small orders, like jewellery, will usually result in a partial refund of your shipping deposit.  If you're looking for fast - We still also offer UPS, DHL, Aramex and Canada Post Services. Insurance and Tracking vary by service.

** It is important that you provide a working email address so we can write you about your order!  **


If Something Goes Wrong:

Please contact us for any issues with delivery such as a lost package, damage, or delivery delays.  Do not dispose of any packaging if your item is damaged.  It is important you do not glue or try to fix damaged items before the claim is complete.  

If you order is late - you may be able to get a shipping credit (minus a small handling fee) for shipping on select guaranteed services. (Guaranteed services include UPS & Purolator only) - Only services in Canada are guaranteed.


WE ARE A CATALOG SITE: Items at westwindgifts.ca are usually a special order item.  Weekly cutoff is Monday night (Midnight EST). 

We now ship faster than ever before!  With our office in Brampton, ON we receive items faster and have access to faster shipping methods than we did previously.  While orders for Western Canada (BC, AB, SK and possibly MB) will still have orders processed in Alberta - all orders for Eastern Canada, and all USA and International orders will be processed out of the new office.  With better access to DHL Global Mail, some orders may arrive 1-2 weeks sooner than they did previously.

Transit Times

Mississauga,ON office - Order by Sunday midnight EST, and your order will ship the following Wednesday.  Most orders for Eastern Canada and the USA will be delivered within a week or less.   International orders may take up to two weeks.  Most orders will ship via DHL Global mail which will be delivered by Canada Post, USPS or your local government mail carrier.


Southern Alberta office - Order by Sunday midnight EST, and your order will ship a week Monday.  Most orders will be delivered within a week or less.


SPECIAL NOTE ON SNOWGLOBES:

While we still guarantee the safe arrival on snowglobes during the winter months - Our guarantee is limited.  Snowglobes have the tendency to freeze in transport, which can lead to defects.  During the winter months, your guarentee is limited to the purchase amount only and DOES NOT include shipping.  Refunds are less the original shipping amount, and returns are subject to a new shipping charge.  We inspect all snowglobes before sending them out.


RETURNS

As items are special ordered for you, returns may be subject to a restocking fee to cover costs of sending items back to the vendor.  All items must be sent back prepaid.  Generally, shipping is not refunded - and shipping is calculated on the full rate, not the Half Price Shipping or Free Shipping.  Insurance and tracking is not required but is your responsibility.  Please contact us first before sending any items back, and we'll work with you for the best possible outcome.  Please let us know the reason for the return.  Please do not return damaged items without contacting us first.

Free or Half Priced Shipping (See Details)

We have Gift Vouchers 

** Covid-19 Information **

Order today and your order will ship on Dec 9 (Dec 14 for BC, AB, SK)
NEW:  Weekly Shipping cut-off is now Sunday midnight EST
** EXTRA: We have additional random shipments coming in - Your order may ship early. **

 

Visit dragonmoon.ca for thousands of in-stock items, ready to ship.