Information - Shipping & Returns

At westwindgifts.ca We ship Worldwide!

Terminology:

Best Rate: Available in Canada/USA - A budget shipping method in which we use any of our carriers including Postal Services, UPS, Purolator, ICS and DHL.  If you choose this method, make sure your address is ready for both mail and courier delivery.  This method does not always (but usually) includes tracking but always includes insurance. 

Shipping Discounts: 

West Wind Gifts has a new Shipping Discount program!  Earn Discounted or Free Shipping within Canada and the USA.

With each CAD$100 (USD$76*) you spend, you'll get a CAD$10 (USD$7.50*) Shipping Credit towards regular Best Rate Shipping or a CAD$8 (USD$6*) Shipping Credit towards Rush Shipping.  

*USD$ values approximate as they fluctuate daily.

Never pay additional for additional items - Earn discounts at CAD$100, $200 and $300.  You'll be getting some amazing shipping rates.  The more you buy the less you pay for shipping.

Regular shipping discount capped at CAD$30, Rush shipping capped at CAD$24 or value of Regular shipping, whichever is less.  International Shipping discounts capped at CAD$20

No Coupon Code is required, your savings are calculated Automatically.

**NOTE:  Some items have a per-item ship charge, which is shown in the product listing.

USA: Flat rate of CAD$24 (approx US$17.28) to USA 48 and CAD$26 to AK/HI/Protectorates (approx USD$18.72) .  There is no additional charge for additional items!  NEW- Feb 2025: With the new adminstration in the USA, we do not know if you will be charged duties/taxes on cross border shipments. Historically, it has been very seldom that any duties and taxes were charged.  We accept USD$ as well as CAD$ which you can change by clicking the flag at the top right of the page.  All orders Insured.  Tracking included on all but Best Rate orders (some Best Rate orders will not include tracking).  For US Protectorates, only Postal Orders are flat rate (courier is based on cost).

INTERNATIONAL: Orders are based on actual size/dimensions once packed.  You'll be presented a shipping deposit of CAD$40 - This is only enough to cover small orders such as Jewellery - Most orders will have additional shipping costs once the items arrive.  We do what we can to keep shipping costs down.  We'll give you all your options and let you know which ones have tracking and/or insurance whenever the deposit is not enough for Air shipping with Tracking.

* If shipping is within the deposit paid, we'll ship your order and refund the difference.  If it is more we'll let you know your shipping options.  Let us know if you have any special requests for shipping at order time.

** It is important that you provide a working email address so we can write you about your order!  **

If Something Goes Wrong:

Please contact us for any issues with delivery such as a lost package, damage, or delivery delays.  Do not dispose of any packaging if your item is damaged.  It is important you do not glue or try to fix damaged items before the claim is complete.  

If you order is late - Let us know.  Most services do not have guaranteed delivery times, but some express shipping options might (UPS Express, Purolator Express, etc)

Items that show delivered but have not arrived - Let us know right away and we'll start an investigation.

Please note that packages that have been stolen from porches are not covered by insurance. Always have a secure place for your package to be left by the courier, or have someone available to physically receive it when it is delivered.

Please note that in most cases, we CANNOT refund you if packages that are proven as delivered to your address, go missing. Please keep this in mind when ordering online. The shop from where you order from is not responsible if packages are stolen off your porch once it has been successfully delivered. If someone steals it off your porch, this is not an issue we can resolve. You will need to file a complaint with the mail courier, and/or file a stolen property report with your local RCMP or Police.

WE ARE A CATALOG SITE: Items at westwindgifts.ca are usually a special order item.  Weekly cutoff is Monday night (Midnight EST).

All orders ship from Alberta, Canada. It can take 1-2 weeks for us to get your items before we ship, depending on when you place your order.  Weekly cut off is Sunday Evenings - We get orders in one week (the following Monday) - Sometimes they arrive a little bit early.

SPECIAL NOTE ON SNOWGLOBES:

While we still guarantee the safe arrival on snowglobes during the winter months - Our guarantee is limited.  Snowglobes have the tendency to freeze in transport, which can lead to defects.  During the winter months, your guarentee is limited to the purchase amount only and DOES NOT include shipping.  Refunds are less the original shipping amount, and returns are subject to a new shipping charge.  We inspect all snowglobes before sending them out.

RETURNS & CANCELLATIONS

As items are special ordered for you, returns may be subject to a restocking fee to cover costs of sending items back to the vendor.  All items must be sent back prepaid.  Generally, shipping is not refunded - and shipping is calculated on the full rate, not the Half Price Shipping or Free Shipping.  Insurance and tracking is not required but is your responsibility.  Please contact us first before sending any items back, and we'll work with you for the best possible outcome.  Please let us know the reason for the return.  Please do not return damaged items without contacting us first.

Cancellations may incur fees to cover processing costs associated with your order.