Information - Shipping & Returns

At westwindgifts.ca We ship Worldwide!

Terminology:

Best Rate: Available in Canada/USA - A budget shipping method in which we use any of our carriers including Postal Services, UPS, Purolator, Canpar and DHL.  If you choose this method, make sure your address is ready for both mail and courier delivery.  This method does not always (but usually) include tracking but always includes insurance. 

How We Ship to Your Destination:


CANADA: Orders are billed based on a small package to your location - There is no additional charge for additional items!  You pay the same shipping on a small order that you would a large order.  Shipping starts at $10-$20 depending on where you are.  Fully Insured.  Tracking guaranteed except on Best Rate orders.  Rush shipping available.

USA: Flat rate of CAD$18 (approx US$14.50) to all 50 US States.  There is no additional charge for additional items!  It is very seldom that any duties and taxes are charged on cross-border shipments.  You can change your currency to US Dollars by clicking the flag at the top right of the page.  Fully Insured, Tracking guaranteed on all but Best Rate orders.  For US Protectorates, It is still flat rate shipping on Postal Orders, but the rate is based on a small package to your area.

INTERNATIONAL: *NEW!* Orders are based on actual size/dimensions once packed.  You'll be presented a shipping deposit of CAD$40 - We will email you after to let you know your actual cost of shipping and all your options.  If your order is time sensitive, if you have a shipping preference, or you're looking for economy shipping, let us know in your order notes.  We'll adjust your shipping amount (up or down) depending on the shipping method you choose. We now offer DHL Global Mail, which is much more affordable than our previous shipping methods.  This service usually takes about 3 weeks.  In many cases, such as a small jewellery order, you'll receive a shipping refund for overages paid.  If you're looking for fast - We still also offer UPS, DHL, Aramex and Canada Post Services. Insurance and Tracking vary by service.

** It is important that you provide a working email address so we can write you about your order!  **


If Something Goes Wrong:

Please contact us for any issues with delivery such as a lost package, damage, or delivery delays.  Do not dispose of any packaging if your item is damaged.  It is important you do not glue or try to fix damaged items before the claim is complete.  

If you order is late - you may be able to get a shipping credit (minus a small handling fee) for shipping on select guaranteed services. (Guaranteed services include UPS & Purolator only) - Only services in Canada are guaranteed.


WE ARE A CATALOG SITE: Items at westwindgifts.ca are usually a special order item.  Weekly cutoff is Monday night (Midnight EST). 

We now ship faster than ever before!  With our new office in Mississagua, ON we receive items faster and have access to faster shipping methods than we did previously.  While orders for Western Canada (BC, AB, SK and possibly MB) will still have orders processed in Alberta - all orders for Eastern Canada, and all USA and International orders will be processed out of the new office.  With better access to DHL Global Mail, some orders may arrive 1-2 weeks sooner than they did previously.

Transit Times

Mississauga,ON office - Order by Monday midnight EST, and your order will ship the following Wednesday.  Most orders for Eastern Canada and the USA will be delivered within a week or less.   International orders may take up to two weeks.  Most orders will ship via DHL Global mail which will be delivered by Canada Post, USPS or your local government mail carrier.


Southern Alberta office - Order by Monday midnight EST, and your order will ship the following Monday.  Most orders will be delivered within a week or less.


SPECIAL NOTE ON SNOWGLOBES:

While we still guarantee the safe arrival on snowglobes during the winter months - Our guarantee is limited.  Snowglobes have the tendency to freeze in transport, which can lead to defects.  During the winter months, your guarentee is limited to the purchase amount only and DOES NOT include shipping.  Refunds are less the original shipping amount, and returns are subject to a new shipping charge.  We inspect all snowglobes before sending them out.


RETURNS

As items are special ordered for you, returns may be subject to a restocking fee to cover costs of sending items back to the vendor.  All items must be sent back prepaid.  Generally, shipping is not refunded.  Insurance and tracking is not required but is your responsibility.  Please contact us first before sending any items back, and we'll work with you for the best possible outcome.  Please let us know the reason for the return.  Please do not return damaged items without contacting us first.

Free / Discounted Shipping* with coupon code westwind (See Details)

Order Today for a Dec 15 Ship Date (Explain)

THIS WEEK ONLY: All Orders are being shipped from our Ontario Office so that you can get them faster.  Please choose a 4-Day delivery or faster to ensure you recieve your order by Christmas.

We have Gift Vouchers 


Visit 
dragonmoon.ca for thousands of in-stock items, ready to ship.